Mst Fastener Supply Co., Ltd.

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Tel: 0512-57309526
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E-mail: sales@mstfastenersupply.com
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everyday challenges of an integrated fastener expert

Author : Date : 2019/5/1 14:40:06
 The first step of any fastener relationship must be to gain familiarity with the customer’s operations. Past experience in an industry can be important here, but leading manufacturers will enact varying approaches to achieve a finished product, so gauging specific customer requirements is important. Hence the advantage of having a fastener expert on the ground; someone operating off site would not be able to reach the level of understanding required to accurately address specific fastener issues.

As a fastener partner, we have to fit an ‘ideal standard’. We are working with big global customers who are driven to succeed, so we have to respect current processes and enhance the policy towards components to the specific requirements of the manufacturer.

The easiest way to gauge these requirements is during a line walk. We will travel the entire production line looking at points of use, while asking basic questions to see what we can tweak or possibly improve. This way we can meet the key figures on the line, while also taking a focused approach to tackle fastener problems on the ground. We don’t want to tear up the customer’s rulebook, but if we can point out a cost saving or alternative option to production staff, we will do so.

A good example of the benefits this can provide to manufacturers is highlighted byone particular customer.We noticed a washer that wasn’t strictly necessary was being added to a flange screw. We found washers at multiple points of use, so we posed the question to the assembly team. It turned out that during the design of the product, the head engineer had requested the inclusion of washers to improve the aesthetic of the overall product. We were able to demonstrate that the washers were unnecessary for the application, and as a result, delivered an annual cost saving of $30,000 - a massive result when the cost of washers is considered.

You can utilise engineering expertise as part of a sales function, but it also adds value to our customers. By making sure that we don’t make presumptions, we start an open relationship with the customer in close proximity. This builds trustand lessens the impact of implementing new methodologies.

By getting involved with the product and seeing how it is used, people on the ground can get a deeper insight into possible solutions.
“Fasteners may be the most inexpensive components that a manufacturer utilises on a production line, but they are one of the most critical. A lack of fasteners will shut down production just as much as complicated components, so we must demonstrate to our customers that the expertise we deliver can provide reliable service no matter the challenge. It is this philosophy that means we can help support the day-to-day fastener demands of market-leading manufacturers.”

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